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Customer Service
- Shipping & Delivery
- To keep you informed, we'll stay in touch with you through a series of emails from the minute we receive your order to the moment it has been delivered or shipped. We take food and perishable items into consideration before shipping. Special packing materials are used to ensure gift basket edibles arrive safely: food, chocolates, etc.
- We will not ship food products on a Friday to prevent spoil.We do our absolute best to make certain that your order arrives on the day you requested. However, due to the large volume of parcels being shipped during the busy holiday season, our carriers cannot guarantee shipping dates. To avoid dissapointment, please order early.
- Returns & Refunds
- Gift Baskets - Due to health and safety reasons, food baskets are not returnable but non-parishable baskets may be returned.
- For gift baskets returned to us because the recipient did not reply to delivery notices, refused the package, or the address was incorrect/incomplete the purchase price will be refunded to the credit card less shipping cost and a 25% fee.
- Gift Products - if an item arrives damaged we will be happy to replace it. Simply email us within 48 hours of delivery to receive a Gift Return Number (GRN) to place on your address label. Returns will not be accepted without a previously obtained GRN.
- PLEASE NOTE:
We reserve the right to request that the item be returned to us before being replaced.
For your protection, use an insured courier to return items and retain your shipping receipt for parcel tracking.
We are not responsible for items damaged or lost in transit - restocking fee on gift products is 15%.
